mark.bellsouth.notepad

:: Call Information :: DSL Telephone Number: Customer's Name: Callback Number: Operating System: Modem: Lights: Customer's Issue: :: Troubleshooting Keys :: SOEG:  Underprovisioning Okay Authentication:  Match Does Not Match N/A NOC:  Outage No Outage N/A powercycle checked cable checked filter ipconfig ipconfig /release ipconfig /renew isolate router disable firewall disable AV clear cache reset web settings/defaults cant' access gui accessed gui checked proxy force DNS checked NIC enable NIC disable NIC create PPPoE delete PPPoE create Dial connectoid reset password register account re-register account reset modem try another browser change password (Portal) install BS Online Protection reinstall Enet300 checked email client mail web mail checked email setings checked TCP/IP checked LAN checked system resources open IE access home portal valid credit card refer to OEM browse 3 sites member will callback member disconnected use default UID/Pass allow Port25 resend CD resend Filter callback member xfer to:  Tier2 DSG Sales CPE Billing HN Dial Spanish OnShore Others Agent ID: Add my Step: :: Agent Personal Notes ::	:: Call Information :: :: Steps to Resolution :: --- Steps to Resolution --- :: Menu Interface :: Calls Handled:
Here you can utilize the notepad system that I created for troubleshooting. I hope this will help you a lot to lessen your After Call Work! Feel free to use this tool and hope you have fun... "Always wear a SMILE, one SIZE fits ALL!" What's New? Here I might add an entry whenever I make an update to my web site. Where appropriate, I'll include a link to the change. For example: 11/1/01 - Added new photos to Vacation Album page.
Please get in touch with any comments or reactions to my site. PB DSL 7.2.2